Last Updated: March, 2023
Thank you for shopping at Hago Security Services Ltd. We appreciate the trust you have placed in us, and we are committed to providing you with a satisfactory shopping experience. Please read our return policy carefully to understand your rights and obligations.
1. Eligibility For Returns
1.1 Defective or Damaged Products:
- We strive to ensure that all products are of the highest quality. If you receive a defective or damaged product, please contact our customer service within 7 days of receiving the item.
1.2 Incorrect or Incomplete Orders:
- If you receive an incorrect item or if your order is incomplete, please notify us within 7 days of receiving the shipment.
1.3 Change of Mind:
- For non-defective and non-damaged items, we accept returns for a refund or exchange within 7 days of the original purchase date. Please note that return shipping costs may apply.
2. Return Procedure
2.1 Contact Customer Service:
- To initiate a return, please contact our customer service team at info@hagosecurity.com with your order number, a description of the issue, and supporting photos if applicable.
2.2 Return Authorization:
- Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item.
2.3 Package the Item:
- Pack the item securely in the original packaging, including all accessories, manuals, and any other items that came with the product.
2.4 Ship the Item:
- Ship the item to the address provided with the RA number. Please include the RA number on the package. Return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged product.
3. Refund Or Exchange
3.1 Refund:
- Upon receiving and inspecting the returned item, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
3.2 Exchange:
- If you requested an exchange, we will process the replacement shipment within 5 business days of receiving the returned item.
4. Exclusions
4.1 Final Sale Items:
- Certain items marked as “final sale” are not eligible for return or exchange unless they are defective or damaged.
5. Customer Responsibilities
5.1 Return Condition:
- Returned items must be in their original condition, unused, and with all original tags and packaging.
5.2 Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product.
6. Contact Us
If you have any questions about our return policy, please contact our customer service team at info@hagosecurity.com
